Web app:

1. Log in to the ONE POINT website

2. On the top right side of the page, click on the 3 dots icon

3. A page will appear where you can search by the name you want to block.

4. Once the name appears you can click on the 'Upside down arrow' beside the name so the "Block" option would appear

5. A pop up message will appear confirming user is blocked 

NOTE: This option is not yet available on the mobile app.