If you're having trouble accessing the mobile app, please refer to the following solutions:



1. Verify you have the app is up to date. If not, please update the app from the Play Store.


2. Close the app and re-open it again.


3. Clear the app's cache (Android only):

  1. Go to settings > Apps > ONE POINT app.
  2. Click / Tap on 'Force close'.
  3. Click / Tap on 'Clear Cache'
  4. Make sure you are connected to the internet (WiFi or Cellular Data).
  5. Open the application once more.


4. Uninstall and reinstall the app:

  1. Uninstall the app entirely from your phone.
  2. Restart your phone.
  3. Download the app once more.
  4. Try to log in again.