FAQ

Questions and answers to help clarify why certain events might be happening while using OnePoint

I can't get any points
If you're not getting points for your posts, please refer to the following: 1. Verify that your posts are positive reviews. 2. Verify that you tag...
Sun, 22 Sep, 2019 at 1:55 PM
I can't access the mobile app
If you're having trouble accessing the mobile app, please refer to the following solutions: 1. Verify you have the app is up to date. If not, pl...
Sun, 22 Sep, 2019 at 1:43 PM
How do I know which businesses are linked to ONEPOINT?
In order to verify that the business you're tagging is actually registered to ONEPOINT, please refer to the following steps: 1. Log in to https://m...
Sun, 22 Sep, 2019 at 1:51 PM
I can't access the web app
If you're having trouble accessing https://my.onepnt.net/, refer to the following solutions: 1. Verify you have a strong working Internet connectio...
Mon, 30 Sep, 2019 at 8:14 AM
I can't create a business account if already signed up as a consumer user
ONEPOINT currently doesn't support both a consumer and business accounts linked to the same Facebook account.  As a result, the solution is to create ...
Mon, 30 Sep, 2019 at 8:11 AM